Consumers: overview

The Consumers' Overview section is designed to provide useful information to the public. This section includes resources to assist in making informed decisions regarding insurance related issues and directions for completing "Request for Assistance" and/or general inquiry forms.

Buying Insurance
Designed to provide useful tools to aid the consumer in making informed decisions when shopping for insurance, the "Buying Insurance" links can be valuable sources of information to California consumers.
Automobile Insurance
Residential Insurance
Companies by Line of Insurance
Find an Agent
Glossary of Insurance Terms
Information Guides
Compare Premiums
Health Related Insurance Information
The "Health Related Insurance Information" section can be a valuable resource for various public entities (such as, California consumers, health care providers, etc.) as it was designed to provide information on health related issues.
Consumer and Health Care Provider Inquiries and Complaint Information
Independent Medical Review (IMR) Program
Health Issues
Licensee Information
Designed to provide information on insurance companies, agents, brokers, and other licensees, the "Licensee Information" section can provide useful tools to aid the consumer in making informed decisions when shopping for insurance.
Search Insurance Company Profiles
Check to See If Your Agent/Broker is Licensed
List of Eligible Surplus Line Insurers (LESLI)
Viatical Settlements
Studies and Reports
The "Studies and Reports" section can be a valuable resource for various public entities as it was designed to provide statistical information on insurance related issues (such as, insurance premiums, complaint data, insurer examination results, etc.).
Consumer Complaint Study
Search Market Conduct Examination Reports
Legal Information
The "Legal Information" section can be a valuable resource for various public entities as it was designed to provide links to insurance related regulations, other applicable insurance laws, and a source for information on the Department's enforcement actions.
California Insurance Code
California Code of Regulations
Broker Fee Regulations Summary (Automobile and Residential)
Search for Enforcement Actions
All California Codes



Consumer Inquiriesand Assistance
To ask the Department a question.
To file a complaint with the Department.
Consumer Communications Bureau
Phone800-927-HELP (4357) or 213-897-8921
800-482-4833(TDD - Telecommunication Devices for the Deaf)
Telephone Lines are open from 8:00 a.m. to 5:00 p.m. Monday through Friday, except state holidays.